Live well.
Stay home.
Personalised nursing and Support at Homeservices, helping you stay safe, independentand comfortable at home.
Extra Support from $65/hr*
More help when you’re unwell, recoveringafter hospital, or need a little extra support.
*For selected 4+ hour Extra Support services.
Conditions apply. See Pricing for details.
10
Best Specialists
20K
Patients helaed
Live well.
Stay home.
Personalised nursing and Support at Home services, helping you stay safe, independent and comfortable at home.
Extra Support from $65/hr*
More help when you’re unwell, recovering after hospital, or need a little extra support.
Talk to Nurse Lucy*For selected 4+ hour Extra Support services.
Conditions apply. See Pricing for details.
Live well.
Stay home.
Personalised nursing and Support at Home services, helping you stay safe, independent and comfortable at home.
Extra Support from $65/hr*
More help when you’re unwell, recovering after hospital, or need a little extra support.
Talk to Nurse Lucy*For selected 4+ hour Extra Support services.
Conditions apply. See Pricing for details.
Who would you trust with your care?
Experienced nurses. Personalised support. Care you can rely on
Nurse Lucy is a team of experienced nurses with backgrounds in acute care, emergency, critical care and aged care.
We provide safe, tailored care at home, helping you stay independent while making the most of your care budget and available support.
For people returning home after illness or hospital care, we also provide affordable nursing and recovery support, helping you understand and make effective use of available government-funded aged care services.
Experienced Nurses
Clinical experience you can rely on, with care tailored around you.
Go Further Making Your Funding
Practical pricing and thoughtful planning to help you get more from your care budget.
About Nurse Lucy
Who would you trust with your care?
Experienced nurses. Personalised support. Care you can rely on
Nurse Lucy is a team of experienced nurses with backgrounds in acute care, emergency, critical care and aged care.
We provide safe, tailored care at home, helping you stay independent while making the most of your care budget and available support.
For people returning home after illness or hospital care, we also provide affordable nursing and recovery support, helping you understand andmake effective use of available government-funded aged care services.
Experienced Nurses
Clinical experience you can rely on, with care tailored around you.
Go Further Making Your Funding
Practical pricing and thoughtful planning to help you get more from your care budget.
Services
Our Care Offerings
Clinical Care
Nursing and clinical support to manageyour health, medications and ongoingmedical needs.
Independence
Support to help you stay independentand do the things that matter to you.
Everyday Living
Practical support with personal care,household tasks, shopping, meals andgetting out in the community.
AT /HM
Assistive technology and homemodifications to make your home saferand easier to live in.
Restorative Care
Short-term, goal-focused supportto build strength, regain skills andimprove your quality of life.
End-of-Life Care
Compassionate support to ensurecomfort, dignity and quality of lifeat the end of life.
Clinical Care
Nursing, personal care and allied health support, tailored to your needs.
NurseLucy provides personalised nursing and personal care, and arranges allied health and therapeutic services through qualified partner professionals. We work with you and your care team to support your health, daily wellbeing, recovery and independence at home.
What’s Included
Support is tailored to your assessed needs and goals. Services may include:
Nursing Care
- Health assessments, care planning and chronic condition monitoring
- Medication management and prescribed injections
- Wound and pressure injury care
- Continence assessment, catheter and stoma care
- Monitoring health changes and coordinating with your GP and care team
- Palliative nursing support
Personal Care
- Assistance with showering, bathing, dressing and grooming
- Personal hygiene, toileting and non-clinical continence care
- Assistance with eating and drinking
- Assistance with self-administration of medication
Allied Health and Therapeutic Services
Services arranged through qualified partner professionals, including:
- Physiotherapy and exercise physiology
- Occupational therapy and podiatry
- Dietetics and speech pathology
- Psychology, counselling and social work
- Other allied health and therapeutic support according to your needs and service availability
Benefits
Clinical care can help you:
How It Works
Independence
Support to help you stay independent at home and in the community.
Our services are designed to help you maintain your independence, build confidence and continue doing the things that are important to you.
We provide personalised support based on the Australian Government's Support at Home program, working with you to achieve your goals and live safely and independently at home and in your community.
More
independence.
Brighter days.
Your goals.
Our support.
A more independent you.
Advantages
- Maintain your independence and confidence
- Receive support tailored to your goals and lifestyle
- Stay active and engaged in your community
- Reduce the risk of falls and functional decline
- Continue doing the things you enjoy
- Live safely and comfortably at home for longer
How We Support You
We work with you to build and maintain your independence by providing practical support, assistive strategies and connection to community services, in line with the Support at Home program.
Our team will take the time to understand your needs, strengths and goals, and develop a plan that supports you to live the life you choose — at home and in the community.
Everyday Living
Practical support with daily tasks to make life at home easier and more comfortable.
Our everyday living services help you manage the tasks of daily life, so you can continue to live safely, comfortably and independently at home.
Our support follows the Australian Government's Support at Home program and is tailored to your individual needs, goals and preferences.
Support
for a more
comfortable
tomorrow
Advantages
- Get support with daily tasks
- Maintain your independence and comfort at home
- Have a clean, safe and well-maintained home environment
- Access nutritious meals and shopping support
- Stay connected to your community
- More time to do the things you enjoy
How We Support You
We take the time to understand your needs, lifestyle and goals, and work with you to create a personalised support plan under the Support at Home program.
Our experienced and trusted team provide practical, respectful support at home and in the community, at a time that suits you. We regularly review your support to make sure it continues to meet your needs.
Assistive Technology
and Home Modification
Practical solutions for a safer, more accessible and more independent home.
We help you access and use assistive technology and home modifications to make daily life easier, safer and more comfortable, in line with the Australian Government's Support at Home program.
Our goal is to support you to live well at home, reduce the risk of falls and injury, and maintain your independence.
A safer home
brighter days
Advantages
- Improve safety and reduce the risk of falls
- Maintain independence at home
- Make daily activities easier and more comfortable
- Support your specific needs and home environment
- Access government-funded equipment and modifications
- Guidance on assessment, installation and ongoing support
How We Support You
We work with you to identify the right assistive technology and home modifications based on your individual needs, goals and living environment, under the Support at Home program.
Our team can arrange assessments, coordinate with trusted suppliers and allied health professionals (e.g. Occupational Therapists), and support you through the installation and follow-up, so you can continue to live safely and independently at home.
Restorative Care
Our restorative care services support you to regain function, build strength and confidence after illness, injury or a hospital stay. The goal is to help you return to your usual routine, maintain your independence and continue doing the things that matter to you.
Delivered in your home under the Australian Government's Support at Home program, our restorative care focuses on short-term, goal-oriented support to maximise your recovery and wellbeing.
Advantages
- Support recovery after illness, injury or hospital stay
- Improve strength, balance and mobility
- Help you return to daily activities and routines
- Build confidence and reduce the risk of falls
- Short-term, goal-oriented support at home
- Coordinate with allied health professionals
- Maintain independence and quality of life
Health Care Plans
We develop an individualised restorative care plan based on your goals, current function and home environment, in line with the Support at Home program. Your plan may include exercises, mobility training, daily living skills and the use of assistive equipment.
We work with allied health professionals (e.g. Physiotherapists, Occupational Therapists) to deliver and monitor your progress, with regular review to ensure the plan continues to meet your needs.
Palliative Care
(End of Life Care)
Our palliative care services provide compassionate, person-centred support for people with a life-limiting illness, helping them to live as comfortably as possible at home.
Delivered under the Australian Government's Support at Home program, our end of life care focuses on comfort, dignity and quality of life, while supporting families and carers during this important time.
Advantages
- Support comfort, dignity and quality of life at home
- Manage symptoms and reduce distress
- Provide personal care and practical support
- Support emotional, cultural and spiritual needs
- Give respite and guidance to families and carers
- Coordinate with GPs, palliative care specialists and other allied health professionals
- Enable choice and control in end-of-life care.
Health Care Plans
We develop a personalised palliative care plan based on your needs, preferences and goals, in line with the Support at Home program. Your plan may include symptom management, personal care, nursing support, allied health, equipment and home modifications to promote comfort and safety.
We work closely with your GP, palliative care team and other health professionals to regularly review and adjust your plan, ensuring you and your family receive the right support at the right time.
Appointment
Book Your Apponitment
Testimonials
See What Our Patients Say About Our Services
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FAQ’s
All Your Questions Have Answers Here
What is Support at Home, and who can use it?
Support at Home is the Australian Government's in-home aged care program. Your aged care assessment determines your approved services and funding classification.
What services can my funding cover?
Your support plan may include clinical care, personal care, allied health, domestic assistance, meals, transport, social support, respite, assistive technology or home modifications. You can only use funding for services approved in your support plan.
How much will I personally need to pay?
Your contribution depends on the service category and your financial circumstances. Clinical supports have no participant contribution. From 1 October 2026, approved personal care also has no participant contribution when you have available Support at Home funds.
Can I get short-term extra help after hospital or illness?
Yes. Extra Support can help for a few days or weeks with personal care, mobility, meals, appointments and settling safely at home. We confirm what is appropriate before services begin.
When does the $65 Extra Support rate apply?
The $65 per hour rate is for selected weekday support services when four or more continuous hours are genuinely needed. It is not the standard rate for every service; nursing, allied health, specialised care, weekends and public holidays are priced separately.
What can a support worker do, and when is a nurse required?
Support workers help with everyday activities such as personal care, mobility, meals and household tasks. Clinical assessment, wound care, medication management and clinical monitoring require a nurse or another appropriately qualified health professional.
What if my funding is not enough or my needs change?
We review essential services, safety, frequency and available alternatives. Short-term needs may be met through Extra Support; significant or ongoing changes may require a Support Plan Review or reassessment.
Can I keep the same support worker?
Where possible, yes. We prioritise continuity, especially for personal care and dementia support, but illness, leave and availability mean the same worker cannot be guaranteed for every visit.
Can I change my Support at Home provider?
Yes. Check your service agreement and notice requirements first. We can explain the transition, pricing and next steps before you decide.
